Terms of Service

1. Acceptance of Terms

By accessing or using Naturawelles.com (hereinafter referred to as “the Site”), you agree to be bound by these Terms of Service (“Terms”), including all applicable laws and regulations.
If you do not agree with any part of these Terms, please do not use our website or services.

Naturawelles reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes constitutes acceptance of the updated Terms.

2. Eligibility & User Accounts

2.1 Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to make purchases from our website.
By using this Site, you confirm that you have the legal capacity to enter into binding contracts.

2.2 Account Registration

To access certain features (such as order tracking, subscriptions, or rewards), you may be required to create an account.
You agree to:

  • Provide accurate, current, and complete information.

  • Keep your login credentials secure.

  • Be responsible for all activities that occur under your account.

Naturawelles reserves the right to suspend or terminate any account found to be fraudulent, abusive, or in violation of these Terms.

3. Orders & Payments

3.1 Product Availability

All products listed on naturawelles.com are subject to availability.
We reserve the right to modify or discontinue products at any time without prior notice.

3.2 Pricing

Prices are displayed in U.S. dollars (USD) unless otherwise stated.
We reserve the right to change prices at any time.
Any applicable taxes or customs duties will be displayed at checkout (when applicable).

3.3 Payment Methods

We accept major payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, AMEX)

  • PayPal

  • Apple Pay / Google Pay (where supported)

Payments are processed securely through SSL-encrypted third-party payment gateways.
Naturawelles does not store any credit card or payment information.

3.4 Order Acceptance

All orders are subject to acceptance and availability.
We reserve the right to cancel any order if payment is not authorized, if the item is out of stock, or if we suspect fraudulent activity.
In such cases, you will be notified and refunded in full.

4. Shipping & Delivery

Please refer to our full Shipping Policy available on our website for detailed information.
Naturawelles ships worldwide, and all delivery estimates are provided as guidelines only.
We are not responsible for delays caused by customs clearance, natural disasters, or other events beyond our control.

5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed instructions and eligibility criteria.
In summary:

  • Returns are accepted within 30 days for unopened items.

  • Refunds will be issued after inspection of returned goods.

  • Certain items (opened supplements, perishables) are non-returnable for hygiene and safety reasons.

6. Product Information & Medical Disclaimer

6.1 Product Accuracy

We strive to provide accurate product descriptions, ingredients, and benefits. However, Naturawelles does not guarantee that product descriptions or content are 100% accurate, complete, or error-free.

6.2 Health Disclaimer

The information provided on this Site is for educational purposes only and should not be considered medical advice.
Always consult a licensed healthcare professional before starting any new supplement, diet, or wellness program.
Our products are not intended to diagnose, treat, cure, or prevent any disease, as stated under FDA and EU food supplement regulations.

6.3 Product Use

By purchasing from Naturawelles, you acknowledge that you are using our products responsibly and in accordance with their intended purpose.
We are not liable for any misuse or adverse effects resulting from incorrect use.

7. Intellectual Property Rights

All content on naturawelles.com, including text, graphics, logos, images, videos, trademarks, and software, is the intellectual property of Naturawelles or its licensors.

You may not reproduce, distribute, modify, or use any part of this Site for commercial purposes without prior written consent from Naturawelles.

Use of our trademarks or branding without permission constitutes a violation of international intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Naturawelles shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the Site or products.

  • Any loss resulting from delays, errors, or interruptions in the Site’s operation.

  • Any unauthorized access to or use of our secure servers or stored information.

Our total liability shall not exceed the total amount paid for your purchase.

9. Third-Party Links

The Site may contain links to external websites or services not operated by Naturawelles.
We are not responsible for the content, privacy policies, or practices of third-party sites.
You acknowledge and agree that Naturawelles shall not be held liable for any loss or damage arising from your use of such external resources.

10. Governing Law & Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

For customers located in the European Union or United States, local consumer protection laws will apply in addition to Hong Kong law.

10.2 Dispute Resolution

  • Negotiation: In the event of a dispute, both parties agree to first attempt to resolve the issue amicably through written communication.

  • Arbitration: If unresolved within 30 days, disputes may be submitted to binding arbitration in Hong Kong under the Hong Kong International Arbitration Centre (HKIAC) Rules.

  • EU/UK Consumers: EU and UK customers may use the European Commission’s Online Dispute Resolution (ODR) Platform for cross-border disputes.

10.3 Jurisdiction

By using this Site, you consent to the exclusive jurisdiction of Hong Kong courts for any disputes arising from or relating to these Terms.

11. Termination

Naturawelles reserves the right to terminate or suspend access to your account and services at any time, without notice, for any violation of these Terms or suspected fraudulent activity.

Upon termination, all rights and obligations that by their nature should survive (including limitations of liability, intellectual property rights, and governing law clauses) shall remain in effect.