Yerba Magic® Hydration + Energy

1. Overview

Naturawelles (“we”, “our”, “us”) respects and values your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website naturawelles.com, make a purchase, or interact with our services.

By accessing our website, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information that helps us provide, improve, and personalize our services.
This includes:

2.1. Personal Information

When you make a purchase or create an account, we may collect:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment information (processed securely by third-party providers)

2.2. Automatically Collected Data

When you browse our website, we automatically collect:

• IP address

• Browser type, language, and operating system

• Device type (desktop, mobile, tablet)

• Pages visited and time spent

• Referring website or search engine

• Cookies and analytics identifiers

2.3. Optional Information

If you subscribe to newsletters, participate in surveys, or write reviews, we may collect:

• Preferences and interests

• Customer feedback

• Social media profile information (if connected voluntarily)

3. How We Use Your Information

We use your personal information to:

1. Process Orders: Fulfill, ship, and confirm your purchases.

2. Communicate: Send order updates, shipping notifications, and respond to customer inquiries.

3. Improve Services: Analyze browsing behavior and optimize our website experience.

4. Marketing (Consent-Based): Send promotional offers, product updates, and newsletters.

5. Legal & Security: Prevent fraud, comply with applicable laws, and protect against misuse.

We will never sell or rent your personal data to third parties.

4. Legal Bases for Processing (GDPR)

For users within the European Union (EU) and European Economic Area (EEA), we process your data under the following lawful bases:

• Contract Performance: To fulfill your orders and provide requested services.

• Consent: When you opt-in for marketing or newsletter communications.

• Legal Obligation: To comply with tax, accounting, or regulatory requirements.

• Legitimate Interests: To prevent fraud, enhance user experience, and improve website performance.

You have the right to withdraw consent at any time by contacting us at support@naturawelles.com.

5. Cookies and Tracking Technologies

5.1. What Are Cookies?

Cookies are small files stored on your device to help websites remember your preferences and improve performance.

5.2. Types of Cookies We Use

• Essential Cookies: Required for website operation (e.g., cart, checkout).

• Performance Cookies: Collect anonymous analytics data.

• Functionality Cookies: Remember your settings and preferences.

• Marketing Cookies: Used for personalized ads (only with consent).

5.3. Managing Cookies

You may control or delete cookies through your browser settings.
Disabling cookies may affect website functionality.

6. Third-Party Services

We work with trusted third-party partners who help us operate our store, including:

• Payment processors: Stripe, PayPal, and other secure gateways.

• Shipping providers: DHL, FedEx, UPS, and postal carriers.

• Analytics tools: Google Analytics, Meta Pixel, etc.

• Email providers: Shopify Email, Mailchimp, or similar tools.

These third parties only receive the data necessary to perform their services and are bound by confidentiality agreements.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy:

• Customer order data: 7 years (for tax and legal compliance).

• Marketing subscription data: Until you unsubscribe.

• Technical logs: Typically 12 months for analytics and security.

Once data is no longer needed, it will be securely deleted or anonymized.

8. Data Security

We use advanced security measures to protect your personal data:

• SSL encryption for all transactions.

• Secure payment gateways (we never store credit card details).

• Firewalls and malware protection for website infrastructure.

• Restricted employee access to sensitive data.

However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

For EU/EEA Customers (GDPR):

• Access: Request a copy of your personal data.

• Correction: Rectify inaccurate information.

• Deletion: Request data erasure (“right to be forgotten”).

• Restriction: Limit processing of your data.

• Portability: Request transfer of your data to another service.

• Objection: Object to processing for marketing purposes.

For California Residents (CCPA):

• Right to Know: What personal data we collect, use, or share.

• Right to Delete: Request deletion of your personal data.

• Right to Opt-Out: You can opt out of the sale or sharing of your personal data (we do not sell any data).

• Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

To exercise these rights, contact us at support@naturawelles.com.
We will respond within 30 days.

10. International Data Transfers

As a Hong Kong–based company serving global customers, your data may be transferred and processed outside your country, including in the United States, EU, or Asia-Pacific regions.
We ensure all transfers comply with GDPR, using Standard Contractual Clauses (SCCs) and similar safeguards.

11. Marketing Communications

We may send you promotional emails about new products, discounts, or wellness tips — only if you have opted in.
You may unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.

We do not use “spam” or unsolicited communications.

12. Children’s Privacy

Our website is not intended for children under 16 years old.
We do not knowingly collect or store personal data from minors.
If you believe a child has provided us information, please contact us immediately so we can delete it.

13. Changes to This Privacy Policy

Naturawelles reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:

📧 Email: support@naturawelles.com
🌐 Website: www.naturawelles.com
📍 Address: Unit 1203, Tower 1, Silvercord, 30 Canton Road, Tsim Sha Tsui, Hong Kong

We aim to respond to all inquiries within 48 hours.